Twin Hickory Tavern — Privacy Policy

Last updated: 11/4/2026

This Privacy Policy explains how TH Restaurant Partners, LLC or GRIT Hospitality, LLC (“Twin Hickory Tavern,” “THT,” “we,” “us,” or “our”) collects, uses, and protects information when you visit http://www.twinhickorytavern.com/ opens in a new tab (the “Website”), make a reservation, place an order, buy a gift card, book an event, or sign up for our emails or texts. It covers both of our locations: Glen Allen (Nuckols Road) and Henrico (Parham Road, including The Nest).

Information you give us

We collect information you choose to share with us, including:

  • Your name, email address, and phone number when you make a reservation, place an order, or contact us

  • Party size, special occasions, seating requests, and dietary or allergy notes you include with a reservation

  • Event details, such as date, guest count, and billing contact, when you inquire about private dining or events

  • Your email address or mobile number when you join our mailing list or text club

  • Information you include in job applications submitted through the Website

Information collected automatically

When you visit the Website, we and our service providers may automatically collect:

  • Device and browser type, IP address, and general location (city or region)

  • Pages you visit, how long you stay, and the site that referred you

  • Cookies and similar technologies, including Google Analytics and the Meta (Facebook/Instagram) Pixel, which help us understand how the Website is used and measure our advertising

You can block or delete cookies through your browser settings. Some parts of the Website may not work properly without them.

Payments

Payments for online orders, gift cards, and event deposits are processed by our payment providers. We do not store your full credit card number on our systems.

How we use your information

We use your information to:

  • Confirm, manage, and follow up on reservations, orders, and events

  • Respond to your questions, feedback, and requests

  • Send emails or texts about specials, live music, trivia, and events, only if you have signed up

  • Improve our menu, service, and Website

  • Prevent fraud and keep the Website secure

  • Comply with legal obligations

How we share your information

We do not sell your personal information. We share it only with companies that help us run our business, including:

  • Reservations: SpotOn Reserve

  • Online ordering and delivery: DoorDash, SpotOn OLO, and similar services

  • Payments and gift cards: SpotOn

  • Email and text marketing: Spothopper

  • Website hosting and analytics: Spothopper and Google Analytics

These companies may use your information only to provide services to us, and each has its own privacy policy. We may also share information when required by law, to protect our guests, staff, or property, or as part of a sale or transfer of our business.

Your choices

  • Emails: click “unsubscribe” at the bottom of any marketing email.

  • Texts: reply STOP to any marketing text. Message and data rates may apply.

  • Your information: you may ask us to access, correct, or delete the personal information we hold about you by contacting us at info@twinhickorytavern.com.

Virginia residents have rights under the Virginia Consumer Data Protection Act where it applies. Contact us to make a request, and we will respond as required by law.

How long we keep information

We keep personal information only as long as needed for the purposes described in this policy, or as required by law. We then delete it or make it anonymous.

Security

We use reasonable safeguards to protect your information. No website or method of storing information is completely secure, so we cannot guarantee absolute security.

Children’s privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

Contact us

Questions about this Privacy Policy or your information? Contact us at info@twinhickorytavern.com or (804)270-2790, or write to TH Restaurant Partners or GRIT Hospitality, 11351 Nuckols Road, Glen Allen, VA 23059.